Great Southern : FAQs

Great Southern Frequently Asked Questions

Which train stations does Great Southern depart from/arrive into?


Adelaide Parklands Terminal
(also known as Keswick Terminal)

Richmond Road, Keswick, South Australia, 5035
Click here for more information on this station

Meeting point in Brisbane:  
All guests are required to check in at the following central meeting point, before being transferred to Acacia Ridge Terminal where the train will depart (approx. 30 mins from Brisbane):
Meeting point - Customs House, 399 Queen Street, Brisbane (the Oaks Aurora Tower is right across the road). Guests arriving into Brisbane on Great Southern will also arrive into Acacia Ridge & be transferred to the meeting point mentioned. 

Platinum Service Guests
Complimentary transfers at the start and end of your journey available for guests within 60km of the terminal. Rail Europe will require addresses for pick up/drop off to pre-book this service.

Can I take my car on board Great Southern?

No, Motorail will not operate on Great Southern.

Can I fly out the same day as the train arrives?

We highly recommend that guests do not book flights same day as arrival without allowing for late running trains. This would mean allowing for at least 3-5 hours after the scheduled arrival time, and an overnight stopover especially for international flights.

Can I travel if I am sick or have an illness?

We may refuse to confirm your booking or refuse you boarding if you suffer from any illness, disease or other condition which makes travel unsafe for you or other guests.
You have an obligation to inform us of any illness, disease or medical condition at time of booking.
Please refer to our 'Fitness For Travel Policy".

Can I travel if I am pregnant?

Yes up to 30 weeks into the pregnancy. If you are greater than 30 weeks pregnant, have a multiple pregnancy or a complicated pregnancy, we do not recommend travel on our services. You may be required to produce a Doctor's letter of consent or an authorised medical certificate within 14 days of travel.

What medical assistance do the on-train staffs provide?

Train staff are able to administer basic first aid, however they are not able to provide routine medical aid during a journey. Guests requiring medical attention or mobility assistance on board any of our trains are required to arrange for their own Carer to travel with them.

Can my necessary medication be refrigerated?

Yes subject to space within our on-board fridge compartments - PLEASE INFORM US AT TIME OF BOOKING.

Can I take oxygen onboard?


Can I take my own food on board the train?

You can bring your own special dietary needs. You cannot bring your own alcohol or hot food. Some food purchased on-train may need to be disposed of prior to leaving the train due to strict state quarantine rulings.

Can I purchase/ request hot (boiling) water?

No - for safety reasons we are unable to serve hot water.

Can I heat baby food/bottle?

Yes this is available on request with on-train staff.

Can I pay for my meals/snacks/beverages with a credit card?

Yes, however a minimum amount applies.

Can I pay for my meals/snacks/beverages with EFTPOS?


Are there ATM (Cash out) facilities on-train?

No - you must board the train with sufficient cash on hand for required purchases during the journey ahead.

Can I take any pets or animals with me on-train?

No - you must arrange directly with specialist animal transportation.
The only animals permitted are specially trained dogs for the vision and hearing impaired.

Can I send freight/ other goods with me on the train?

No - you must arrange directly with specialist freight transportation.

Can I travel with an infant?

Yes however only in a Gold Superior or Gold Access cabin. 

What age qualifies my child as an infant?

Up to 3 years of age. Infants do not travel free of charge if they are to occupy their own seat/ berth. 

What if I am prepared to nurse my infant on my lap/ share my Sleeper berth with my infant?

Infants up to 3 years of age travel free of charge when nursed by a parent. Each fare paying parent is restricted to nursing only one infant free of charge.

What do I pay if I want my infant to occupy their own seat/ Sleeper berth?

Your infant is to be booked as a Child, and the applicable Child fare will be charged.

Can I order a cot for my infant?

Upon request, a cot can be provided by for guests occupying a Gold Service twin-share cabin - PLEASE REQUEST AT TIME OF BOOKING. Due to space restrictions, cots cannot be arranged for Gold Service Single cabins.

Can I take my pram/ push-chair/ booster seat on board the train?

No - these items must be checked-in as stored luggage.

Can I take my walking frame/wheelchair/ scooter on board the train?

No - these items must be checked-in as stored luggage. A specially modified pushchair can be requested for use on train (with the assistance of a Carer or travelling companion) - PLEASE INFORM US AT TIME OF BOOKING.