TranzAlpine : FAQs

Frequently Asked Questions

Are the KiwiRail services smoke free?

All the trains are completely non-smoking.

What time do we check in for our service?

Passengers are advised to be at all stations at least 20 minutes before the time shown.

Are there baggage restrictions on KiwiRail services?

Your checked baggage allowance: 1 check in baggage per person, maximum weight 32kgs per item. Size must be no more than 200 linear cm (height plus length plus width).

Baggage weighing over 23kgs will require two crew members to lift onto the train - we may ask for your assistance.

Two additional items of baggage can be purchased for $20.00NZD including GST per item. 

There will be a $10NZD charge for carrying extra items like surf boards, bicycles or skis.

What is classed as check-in luggage? 

Wheeled cabin bags and backpacks are classed as check-in luggage.

Can I take my Bicycle on the train?

We welcome bikes on board and can carry up to four bikes on each of our services. Bikes are stored securely in the Baggage Carriage.

Bicycles are charged at a rate of $10NZD per bike. Passengers are advised to book in advance as space is limited on all services and transport of bicycles which are not pre-booked cannot be guaranteed. You may be requested to remove, fold, or cover some parts of your bike.