UK Train Tickets : Conditions for UK Fares

Carrier Penalties can be found on your ticket

All ATOC refunds and After Sale requests must be submitted within 23 days of the train's travel date.
Refund requests can be emailed to refunds@railplus.com.au
Exchanges can be made locally: £10.00 per ticket plus any fare difference.
Tickets are not refundable if defaced with pen marks, ripped in half, or if unreadable.

Tickets have strict conditions for refunds.

All refund requests must be submitted within Australia.

Advance fares

Exchange conditions:
- Non-exchangeable within Australia/New Zealand. Amendments can ONLY be made in Britain
- Possibility to change the time or date of travel before departure of the first reserved train
- Origin, destination, train company and route must remain the same
- If a cheaper fare is available, the difference will not be refunded
- Reissues must be done by 6pm on the day before the date on the ticket.

Refund conditions:
- Non-refundable

Anytime / Off-Peak fares

Exchange conditions:
- Tickets have strict conditions for reissues.
- There are no restrictions on when you can travel, as long as the journey is completed within a calendar month for 'Anytime' tickets and on the date shown on the ticket
- For reissue requests, passengers must purchase the replacement ticket.
- You may upgrade your ticket upon payment of new fare, if you're continuing the journey to a further station or upgrading to First class.
- Reissues must be done by 6pm on the day before the date on the ticket.

Refund conditions:
- £10 Carrier Penalty plus $30 cancellation fee per ticket.
- All refunds and After Sale requests must be submitted within 23 days of the train's travel date

 

IMPORTANT information regarding PAPER TICKETS.

At Rail Europe we care for the health, safety and satisfaction of our customers. Our primary concern, at the moment, therefore, is to preserve the health of our employees and local communities. It is with this in mind that Rail Europe have made the decision to SUSPEND ALL PAPER TICKET SALES until further notice. Kind Regards, Rail Europe Team.